Because we are a very small operation, orders ship within 7 days of purchase.

INTERNATIONAL: Customs and import duties may be applied to deliveries when your order reaches its destination

WE ARE NOT RESPONSIBLE FOR THESE FEES.

Custom made pieces will ship within 5 to 6 weeks after payment is made.

 

PLEASE MAKE SURE TO CHECK THE TRACKING INFORMATION BEFORE EMAILING ABOUT THE LOCATION OF YOUR PACKAGE

We do not accept returns or exchanges on any of our items. If an item arrives damaged please email photos and we will plan for a replacement.

An additional shipping charge may apply when dealing with an exchange.

For further questions regarding shipping/returns/exchanges please email: contact@andreavientec.com

 

PLEASE BE RESPECTFUL WHEN EMAILING ABOUT ORDERS. WE ARE REAL PEOPLE WHO WANT TO HAPPILY RESOLVE SHIPPING ISSUES.

CUSTOM-MADE FAQ & INFORMATION

Commissions are always welcome! We’d love to have a talk about what you want and create the perfect style for you.

HOW DO I PAY FOR MY DESIGN?

There is a private section on our site that I will send you over email once we have confirmed the project! If you are ordering multiple products that are all shipping to different locations I will send you an invoice over PayPal, or we can agree to meet-and-pay in our flag-store in the heart of Barcelona.

CAN I RUSH MY ORDER?

Noo! All our products materials are locally sourced and many of our tints and dyes are 100% natural, which means a lot of the timing in production is out of our control. Also, every piece is handmade one by one which is time-consuming. I’m happy to send you wip pics at any point of the process though!

WHAT'S THE PROCESS?

Generally, you send us an email expressing your wishes. These can be for a small thing, as a different colour on a certain model on our shop, or as complex as a collection of headpieces for all your bridesmaids! We are open to discuss any idea you have. We’ll communicate until the idea is clear, then we’ll take from 8 to 10 weeks, depending on the complexity of the project (Can be even less), to create your product. Payments and delivery information will be discussed at the beginning of the project.

HOW LONG DOES IT TAKE?

Depending on how many orders I receive, custom work can take between 8-10 weeks. You are welcome to email me anytime for an update on your order.

CAN I ORDER MORE THAN ONE STYLE?

Absolutely! Just specify in the E-mail that you are ordering separate styles and describe your wishes carefully.

CAN I COMMISSION A PIECE THAT IS NOT JEWELRY OR HEADWEAR?

Possibly! We have created assets for movies, music video productions, catwalks and many other art forms. If your concept fits within our style, we are always open for collaborations!
Just send us an E-mail with your idea.

CONTACT US!